Contact Methods – Live Chat, Email, Forms
We provide multiple ways to connect with us, so you can choose the method that suits you best:
Live Chat:
Access real-time support directly on the Woox platform and support site. Our team is ready to help you whenever you need it.
Email Support:
Send us a detailed message through our contact form or reach out directly via our help center at info@WooxReferralCode.com. We’re here to assist with any questions or concerns.
Support Forms:
For specialized inquiries like KYC verification, security issues, or feedback, please use our dedicated support forms. This ensures your request reaches the right team quickly and efficiently.
Support Availability & Response Time
Our support team at Woox is available 24/7 to assist you whenever you need. Expect an average response time of under 15 minutes via live chat and within 12–24 hours for email tickets. In crypto, every second counts — and we’re committed to helping you without delay.
How to Reach the Right Department
To get faster support, please direct your inquiry to the correct team:
KYC & Account Verification: Select “Account Issues” on the contact form.
Technical Support: Choose “Platform or Trading Issue.”
Affiliate Support: Use the dedicated affiliate contact form or message us directly from your affiliate dashboard.
Where Else You Can Find Us
Stay connected and up to date with Woox through our active community channels:
Telegram (Official Support Group)
Twitter/X (@WooxOfficial)
Discord (Community Support & Announcements)
These channels are monitored regularly and are perfect for general questions and the latest platform updates.
Tips for Getting the Fastest Help
Attach screenshots or screen recordings when reporting issues.
Include your user ID or email linked to your Woox account.
Be as specific as possible (e.g., coin name, page, time).
Clear, detailed info helps us resolve your issue more quickly.
Support for Affiliates and Traders – Separate Channels
We recognize that traders and affiliates have distinct needs, so we provide:
Dedicated Affiliate Support: For payout questions, referral tracking, or commission concerns.
Trader-Focused Support: For trading issues, deposits, withdrawals, and security questions.
Using the correct channel ensures the fastest possible resolution.
Submit a Ticket – Step-by-Step Guide
Visit our Support Center
Click Submit a Request
Choose the relevant category (e.g., KYC, Deposit, Affiliate)
Fill in all required information
Click Submit
You’ll receive a confirmation email with your ticket ID to track progress.
Feedback? How to Submit Product Suggestions
We value your input! If you have ideas for improvements or new features:
Use the Feedback Form in your dashboard
Or email us with the subject line “Product Feedback”
Your suggestions directly shape future Woox updates.
Trust & Transparency – How We Handle User Concerns
Woox is dedicated to fairness and transparency. Every support request is logged, reviewed, and handled by our trained team. If escalation is needed, a senior specialist will take over — never ignored. We keep a clear communication trail so you always know the status of your request.
Security Tips When Communicating with Support
We will never ask for your password or private keys.
Always confirm you’re on the official Woox site or verified support channels.
When unsure, verify with us through live chat or our official social media accounts.
Your security is our highest priority.
Language Support Options
Woox offers multilingual support to serve our global users better. Currently supported languages include:
English
Simplified Chinese
Traditional Chinese
Russian
Ukrainian
Vietnamese
Turkish
And more, with automatic routing to available agents based on your language preference.
Final Note – We’re Here to Help, Anytime
Crypto markets never sleep — and neither does our commitment to support. Whether it’s a quick fix, a complex issue, or feedback on how we can improve, Woox is here for you.
Need help right now? Contact our support team [here]. We’re ready when you are.